There are two different types of heating in Drake & Co’s properties: electric or gas central heating.
If the property has electric only, there will be storage heaters installed throughout the property. Each storage heater will have its own timer for you to program.
You must ensure that the timer installed is used throughout the duration of the tenancy. If you can’t find the manual for this in the property, search the make and model of the boiler as they will be available online.
Do not leave the boiler on “constant/on” throughout the duration of the tenancy.
There is a detailed breakdown regarding plumbing and heating on pages 24 and 25 in the Moving in Guide. This includes tips and information on electric and gas central heating, conventional and combi boilers, as well as how to set a manual and digital timer.
Some properties have a programmer installed to control the hot water, heating, thermostat and timer. This may be installed next to the boiler, in the kitchen, lounge and/or hallway. Programmers are usually battery powered, therefore, they need to be checked regularly to ensure that they have power. If you are unsure how to change the batteries, search the make and model online e.g. Honeywell, Salus etc. This is usually displayed on the front of the controller, or inside the flap which you can open to change the batteries.
Click the link below to view a detailed checklist British Gas have made regarding possible issues which could be causing a lack of heating and/or hot water.
Tenants must refer to the Moving in Guide before contacting our office for assistance, to make sure all relevant checks have been completed. If you do not have heating and/or hot water, this must be reported to us as soon as possible, so we can arrange for maintenance to attend.
If maintenance attend and find the lack of hot water and/or heating is due to the settings e.g. the timer has been used incorrectly, the boiler has been switched off etc, tenants will be responsible to pay for a call out fee.