If you notice a leak within the property, please report this to Drake & Co on 0161 224 2134 as it is classed as an emergency repair. Leaks outside of office hours must be reported to the emergency contractors using the details on the ‘Out of Hours Emergencies’ page, click the link below for more information.
Out of Hours Emergencies
After contacting the office/emergency contractors outside of office hours, tenants must also report this through the Repair Request form so all staff members will see this on the next working day and can provide you with an update.
- It is very important to find where this is coming from and minimise the damage it may cause to the property. If you are unable to find the source of the leak and water is still running, locate the stop tap to turn the water off.
- Place a bucket/bowl beneath the leak to catch any water stopping it from damaging the floor/furniture.
- Move any items/furniture from underneath/around the area affected to prevent them from being damaged.
Where are stop taps located?
Internal stop taps (inside the house) are generally located near water pipes like underneath the kitchen or bathroom sink, behind the washing machine, in the cellar (if applicable) or sometimes installed in the lounge, kitchen or hallway. Once you have turned the stop tap off, the water in the property will be switched off until it it turned back on again. You may find that excess water will leak for a period of time (as it runs through the pipes) until it has finished draining e.g. a water tank/cylinder.
Some properties do not have internal stop taps, see more information on external stop taps by clicking the link below. https://www.watersafe.org.uk/advice/general_plumbing_advice/turning_off_your_water/how_do_i_turn_the_water_off_to_carry_out_work_in_my_property/
If you are unable to find the stop tap/have been unable to switch this off, please notify staff/the out of hours contractor as soon as possible, so they can see if they can assist with this.
There are some examples of leaks and what to do once discovering them below
Leak from the roof
There are many different types of roof leaks which can occur in properties. They can be around windows, on the ceiling and often occur when the weather is particularly bad e.g. torrential rain and high winds.
If you notice a leak stain and think this is being caused by the roof, please report this immediately and follow steps two and three above. In order for a contractor to check the roof safely, the weather must be dry and calm.
Leak when taking a shower/bath
If you see a leak coming through the ceiling below a bath/shower room this is most likely caused by the shower/bath. Stop using this immediately and inform Drake & Co. The shower/bath may need re-sealing to prevent the water from leaking, this means the shower will be out of order for a minimum of one day. Once the shower/bath has been re-sealed, the new silicone and/or grout needs time to dry. Try to open the window in the bathroom during this time as this causes a strong odour to occur.
If the shower/bath is not cleaned regularly and the sealant is left to produce mould and turn green, this can also cause leaks into the floor below. Tenants will be charged for mouldy sealant if it is clear it has been poorly maintained.
Make sure to purchase a bathroom cleaner spray to combat mould growth. Mould can be removed using a bleach based spray e.g. Astonish Mould and Mildew, or Dettol Mould spray which can be purchased at most retailers.
Leak from a toilet/sink
If you find that the leak continues after the shower/bath hasn’t been used, please check the toilet and/or sink for any signs of a leak. You may see a build-up of water on the floor around the toilet, or find a pipe behind the sink is leaking. Please notify staff if you find anything, stop using the toilet/sink and follow points two and three above.
There may be isolator valves fitted to the toilet/sink which can be turned off to isolate the water supply. Some isolator valves have handles that can be turned, others require a flathead screwdriver to turn the dial. If you cannot turn them off, please let staff know and they will do their best to assist you/arrange for a contractor to attend as soon as they can.