There are two different types of heating in Drake & Co’s properties: electric or gas central heating.
If the property has electric only, there will be storage heaters installed throughout the property. Each storage heater will have its own timer for you to program.
If the property has gas central heating, you must ensure that the timer installed is used throughout the duration of the tenancy. If you can’t find the manual for this in the property, search the make and model of the boiler as they will be available online.
Do not leave the boiler on “constant/on” throughout the duration of the tenancy.
There is a detailed breakdown regarding plumbing and heating on pages 22 and 23 in the Moving in Guide. This includes tips and information on electric and gas central heating, conventional and combi boilers, as well as how to set a manual and digital timer.
Tenants must refer to this before contacting our office for assistance. If you do not have heating and/or hot water, this must be reported to us as soon as possible, so we can arrange for maintenance to attend.
If maintenance attend and find the lack of hot water and/or heating is due to the settings e.g. the timer has been used incorrectly, the boiler has been switched off etc, tenants will be responsible to pay for a call out fee.