Frequently Asked Questions
What are your opening times?
Our office is open
How do I arrange a viewing?
You can either: telephone the office on 0161 224 2134, or, email us using email@example.com. Our office is based on Dickenson Road in Rusholme, please do not hesitate to call in and arrange a viewing if this is convenient.
Please be aware, we must provide our current tenants with a minimum of 24 hours’ notice prior to scheduling a viewing. A minimum of half of the group must attend the viewing where possible e.g. if you are viewing a six bedroom property, three tenants must be present. This is to ensure as many tenants have the opportunity to view the property and this causes less disruption to the current tenants.
My friends and I have viewed a property and love it, what next?
Please email the office using firstname.lastname@example.org to inform us that you wish to secure a property. An email will be sent with a breakdown of what tenants are required to complete in order to secure the property. This will include information regarding, rent, deposit and the Tenancy Agreement.
Tenants can access the Tenancy Agreement prior to signing the contract via our website. Click on the “Tenants” section which will display “Downloads.” Tenants can view the example Tenancy Agreement, as well as other useful documents. Alternatively, tenants can visit the office where a member of staff can provide assistance.
Once tenants are ready to secure a property, they must complete the application form using the link below.
This will provide us with all tenants details and enable us to send the Tenancy Agreement electronically via email using DocuSign, so tenants can sign this on their mobile/tablet.
Please be aware: The property will not be secured unless tenants have paid the holding fees and signed the Tenancy Agreement, allowing other prospective tenants to continue viewing the property.
How much is the deposit and what is it for?
Drake & Co secure a deposit for all of the properties which we manage, to protect the Landlord’s property.
The deposit on each property is equivalent to five times the weekly rent. For example, if the rent is £82 per person per week, this would be £410 per person.
All deposits are held within the Tenancy Deposit Scheme (TDS) and are fully refundable at the end of the tenancy, subject to damages, outstanding charges and/or cleanliness within the property.
What do I need to provide to secure a property?
All tenants are required to complete an application form which is on our website (please see the link below). This information may change throughout the tenancy, please inform us of any changes as soon as possible. Drake & Co will not be responsible for any missed correspondence.
We also require:
- A copy of your Student ID Card
- A copy of your passport
This information is included in the email tenants are sent when securing the property. If you have any questions about this, please do not hesitate to contact our office on 0161 224 2134 or via email using email@example.com.
Are there any agency fees?
No, Drake & Co do not charge agency fees.
Are utility bills included?
Most, if not all of Drake & Co’s managed properties have the option for tenants to opt for the Inclusive Bills Package supplied by Bills Paid Ltd.
The Inclusive Bills Package is an additional £20 per person per week which covers:
- TV licence
- Telephone (for installation purposes only, tenants do not have access to this)
*All utilities are subject to Bills Paid’ Fair Usage Policy*
More information on the Fair Usage Policy can be found using the link below.
Please be aware, the £20pppw Bills Inclusive Package is not available for one or two bedroom properties.
How long is the contract for?
Tenants will sign a Joint and Assured Shorhold Tenancy Agreement from 1st July-30th June (twelve months less a day).
Do I need a guarantor?
Each tenant must have a UK Guarantor over the age of 21 with sufficient income to cover any rent/damages, should this occur over the duration of the tenancy.
The Guarantor is only liable for the tenant named on the guarantor form.
Please be aware, the Guarantor Agreement forms a separate contract to the Tenancy Agreement. Staff members are unable to discuss any details relating to the tenancy with anyone other the tenants named on the tenancy due to Data Protection and GDPR legislation.
Don’t worry if you are unable to provide a UK Guarantor. Please email the office using firstname.lastname@example.org so we are able to explain the alternative options that are available.
How is my rent paid?
All payments must be made via BACS (bank transfer). Drake & Co’s bank details are sent in emails, newsletters and are also listed in the Moving in Guide.
Payment information will be sent to tenants via email. It is essential that tenants regularly check their emails and inform our office if contact details change, so we can update our records.
Once the deposit has been paid, tenants need to pay for the Summer Retainer which is paid as one month for July and August. The first months rent is due on or before the 1st September. The rent from September onward is paid by standing order, which is available to download from our website www.drakes.co.uk/files/master.standingorder.pdf.
Rent is due on or before the 1st of each month. If payment is made later than this an annual interest charge will apply. Please check your Tenancy, Internet and/or Bills Inclusive Agreement for more details regarding late payment charges.
Can I pay my rent termly?
If you wish to pay your rent termly the Summer Retainer must be paid by the 20th June and September rent by 1st September.
After this, tenants would need to follow the schedule below.
- 1st October-31st January – paid using September loan
- 1st February-30th April – paid using January loan
- 1st May-30th June – paid using April loan
Please be aware, tenants do not have to pay termly, this is for your own convenience. You must ensure that a minimum of one month’s rent is sent on or before the 1st of each month, as stated in the Tenancy Agreement. Otherwise, you may be subject to additional charges.
Can I live in the property during the Retainer period?
Most of Drake & Co’s managed properties offer a Retainer Period during July and August. Please check the Tenancy Agreement to see if there is a Retainer Period included and contact our office if you are still unsure about this.
If Tenants choose to live in the property during this time, they must take into consideration that this is the time any maintenance work tenants report via the Repair Request will be completed, if agreeable to the Agent/Landlord. Tenants should take this opportunity to visit the property and note the condition of the property, as well as any repairs that may need to be completed during this time. Please be aware, the Agent/Landlord will not be able to provide any notice to tenants that have moved in of the builders/maintenance calling to carry out works in and out of the property.
Do I need insurance?
The Landlord will have Buildings Insurance which covers the properties’ fixtures and furniture etc. However, this does not cover tenants personal belongings.
It is essential that each tenant has their own Contents Insurance Policy. We would recommend checking your parents/guardians policy beforehand, as they may be able to cover your belongings away from home for free.
Don’t worry if not, it is easy to enquire about Contents Insurance policies using price comparison websites such as: Go Compare and Compare the Market to obtain comparable quotes. Or, you may wish to look into the company NUS recommends (Endsleigh), as they specialise in Contents Insurance policies.
Are pets allowed in the property?
Under no circumstances are pets allowed in any of Drake & Co’s properties.
How do I collect my keys?
Tenants can collect keys anytime from the 1st July after 2pm from our office.
Address: Anson Parade, 161a Dickenson Road, Rusholme, M14 5HZ
If you are unable to collect your keys and would like someone to collect on your behalf, (other than a co-tenant) you MUST inform us of the person and make sure that they have photo ID with them e.g. passport or drivers licence.
Please be aware: We are unable to release keys to any of our properties until all relevant documents and payments have been completed.
Under no circumstances can we post keys to any of our tenants.
How can I return my keys?
All keys to the property must be returned to the office no later than (12 noon) on the 30th June. Keys must be clearly labelled, so members of staff can identify who has returned them and which property they are for.
If we do not receive keys back on time you may be charged for change of locks.
If you leave Manchester with your keys before your initial move out date (30th June) you can post the keys in a secure envelope using recorded delivery However, should they go missing you will be liable for replacement charges.
How do I report any maintenance issues/repairs?
All repairs must be reported via the Repair Request on our website.
Maintenance will be unable to attend until repairs have been reported correctly.
If you call the office to report an emergency repair, this must be followed up by completing the Repair Request using the online portal, so it is properly documented.
Drake & Co have a team of contractors available to carry out repairs. All repairs will be completed in order of priority.
What if your office is closed and I have an emergency issue?
If the office is closed and there is an emergency, tenants can call our emergency contractors using the numbers below.
The following examples qualify as emergencies:
- No heating and/or hot water
- There is a leak (repairing this will be subject to weather conditions)
- Burglary (please contact the Police to report this, prior to calling the emergency contractors)
If an emergency contractor attends and there is no emergency, tenants will be responsible to pay a call out fee of £25. All repairs must be reported online using the Repair Request form.
If a tenant is locked out due to losing their keys, leaving them at home etc and our office is closed, you can contact the emergency contractors for assistance. However, there is a call out fee of £25 as they are self employed.
Otherwise, tenants can visit our office during the next working day, to collect our master set of keys to let yourself back in again. The master set of keys must be returned to the office the same day that they are taken, otherwise, tenants would be responsible to pay for a complete lock change throughout the property.
What happens if I want to end my tenancy early?
We’ll be sorry to hear that you no longer require our accommodation! Please inform our office of this decision via email, so we can send you the tenant change over procedure.
The Tenancy Agreement is legally binding, therefore, you must continue with all payment obligations until the tenancy ends. Or, find another student to take over your tenancy (with the consent from the other tenants, if applicable).
Once you found a potential tenant, they must sign a new Tenancy Agreement along with the other tenants in the property and pay the deposit and/or rent. You will be released from the contract once all documentation and payments have been completed.
Please be aware, there will be a £50 administration fee paid by the tenant vacating the property, as stated in the Tenancy Agreement. This will be deducted from the deposit held on file and the rest refunded back to you.
What furniture will be in each bedroom?
Most of our managed properties are supplied with the following:
- ¾ (queen) or double size bed (including mattress)
- Chest of drawers
- Desk and and chair
Any other items such as: bookcases, mirrors may have been left behind by previous tenants. Drake & Co will not be responsible for repairing/replacing items which aren’t supplied by the Landlord.
Tenants will be provided with a Property Inspection Sheet when moving into the property which can be used as a checklist. If you believe that you are missing any furniture please check the other rooms in the property before contacting our office, as this may have been moved into there accidentally. Otherwise, tenants can report this via the Repair Request and maintenance will be sent to investigate.
What am I responsible for?
Tenants are responsible for:
- Paying rent on time and in full
- Cleanliness and refuse disposal internal and externally
- Reporting all issues as soon as they occur via the Repair Request
- Changing bulbs throughout the property (unless they are dangerous to reach or sealed unit light fittings)
- Reducing condensation issues (ventilating the property as much as possible, especially in the kitchen, bathroom and bedrooms)
- Heating the property adequately
- Cleaning filters on appliances such as: washing machines, dryers, dishwashers, vacuum cleaners etc.
A list of all tenant responsibilities can be found in the Tenancy Agreement and Moving in Guide.
How do I get my deposit back?
Drake & Co hold all deposits in the Tenancy Deposit Scheme (TDS) which are fully refundable at the end of the tenancy, subject to damages, outstanding charges and/or cleanliness of the property.
ALL tenants must have returned their keys by 12pm on 30th June at the latest. If tenants have opted to organise their own utilities for the duration of the tenancy, proof of final bill payments (gas/water/electric) must be provided via email before the deposit can be processed.
Deposits will not be refunded if the tenancy has any form of rent arrears outstanding, until these have been settled.
Staff members will use the bank account number and sort code detailed on your application form (completed at the beginning of the tenancy) to return your deposit back to you.
If your details have changed since then, or you did not list your bank details this will delay the return of your deposit.
If there are any deductions for damages, outstanding charges and/or cleanliness, an email will be sent to all tenants to inform them of this.