Drake & Co

Drake & Co commit to providing you with a high level of service throughout our relationship. We use the personal information you share with us to add value to our services and with the aim of making your experience even better. We take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted. This privacy policy explains what information we collect (which may be held on paper, electronically, or otherwise), when we collect it, why we collect it and how we use this. Also, our dedication to protecting it, your rights and the options you have to control your personal information and protect your privacy. We collect and handle personal information about our tenants and residents and prospective tenants and residents along with any guarantors to enable us to provide residential accommodation. This includes dealing with applications for tenancies, checking the suitability of tenants, residents along with any guarantors (including credit, immigration and similar referencing checks), arranging lettings, property management (including dealing with repairs), rent collection, dealing with any complaints, maintaining our accounts and records, tenancy terminations and administering tenancy deposits. We call this information “your information” and can also be referred to as “data”. Where this notice is given to more than one person it is given to each of you separately. If there is no guarantor, please disregard any reference in this notice to guarantor or guarantee. You should read this notice when you give us information so you are aware of how and why we are using this. Please update us if any information supplied by you changes. Our policy also outlines what personal information we collect about you when you contact us or otherwise engage with us via our website, social media or alternative methods. This could be using a variety of communication channels such as: In person

Telephone
Email
Text message (SMS) or MMS
Post
Social media accounts
Messaging services

Our website: www.drakes.co.uk
Third party websites Our full Privacy Policy is on our website, or you may request a hard copy from our office, should you require to read this fully before continuing with the application form. By engaging the services of Drake & Co or by visiting our website www.drakes.co.uk you are accepting and consenting to the practices described in this policy.